Shipping Policy
FREE SHIPPING
At Purry Home, we always offer free standard shipping on every order, with no minimum purchase or exceptions. Some customers may even qualify for a free upgrade to expedited shipping.
CAN I MODIFY MY ORDER?
Due to our commitment to fast delivery, orders are automatically processed every 30 minutes after being placed. Therefore, it is not possible to make changes to your order. However, if you accidentally ordered the wrong item, you can request a return following the procedure outlined in our Return Policy.
To ensure successful delivery, please make sure your shipping address is entered correctly and includes all necessary details. Using proper abbreviations, street numbers, building or apartment numbers, and routing information (if applicable) is essential. Please note that we are not responsible for lost, misplaced, or misdelivered packages if the address was incorrectly entered at the time of purchase, as outlined in our Terms and Conditions.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped directly from one of our many domestic and international warehouses, with a processing time of 1 to 2 business days. After that, your order is handed off to one of our courier partners, who will deliver your order as quickly as possible depending on the chosen shipping method. Delivery times vary depending on the destination country and selected shipping option. Feel free to contact us if you have questions about your order.
DELIVERY TIME
Available shipping options and related details vary by warehouse and destination country. Below is a list of all available delivery options:
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UK : 5–7 business days delivery time plus 1–2 business days for processing.
If you anticipate any delivery delays for any reason, don’t hesitate to contact us. We are committed to finding the most suitable solution. If your package arrives later than expected, you may request compensation for shipping costs or receive a discount coupon. Reach out to us, and we’ll provide the best option depending on current store promotions.
WHY ARE MY ITEMS SHIPPED IN SEPARATE PACKAGES?
If you placed an order for multiple items, each item may be shipped separately from a different international warehouse to expedite delivery. If an item is in high demand or on backorder, we may ship items individually to avoid delays and ensure fast delivery.
WHAT IF MY ORDER IS DELAYED OR LOST?
All orders are shipped with insurance for added peace of mind. In case an order is held at customs, returned, or lost in transit, we will promptly send a replacement package.
DO I HAVE TO PAY DUTIES AND TAXES?
No, we cover all import duties and taxes. However, we are not responsible for delays caused by customs procedures. For updates on potential delays, you may contact your local customs office.
HOW CAN I CONTACT YOU ABOUT MY SHIPMENT?
Our dedicated support team is available 24/7 to help with any shipping-related inquiries. They typically respond within 24 hours and are committed to delivering an excellent shopping experience. You can select the most convenient contact method using the link below: